Compatibility Report for Windows 10: FAQ

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Questions with answer Compatibility Report for Windows 10: FAQ

  • What does this report cover?

The compatibility report in the Get Windows 10 app makes sure your PC can run Windows 10. The report also lists any problems with your devices, apps, PC, and other important info you need to know before you upgrade.

We’re working with partners to make more apps and devices compatible with Windows 10 and will update the report if we discover any changes.

  • What does it mean if a device is listed?

If there’s a problem with a device connected to your PC, it means your PC can run Windows 10, but the device won’t work correctly after the upgrade because it isn’t fully compatible. For example, you might not hear audio from your speakers or your printer might not work.

In some cases, installing an updated device driver will fix compatibility problems with devices.

  • What does it mean if an app is listed?

It means your PC can run Windows 10, but there might be a problem with the app. The report will show you:

  1. Apps you’ll need to uninstall because they cause problems with the upgrade process.
  2. Apps you’ll need to reinstall or update after the upgrade.
  3. Apps that won’t work correctly or won’t work at all with Windows 10.
  • Why did I see a notification about Windows Media Center?

You’ll see this message if you’re using Windows Media Center on your PC. Windows Media Center isn’t available as part of Windows 10 and will be removed during the upgrade. After the upgrade is done you won’t be able to install Windows Media Center.

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  • Why did I see a notification about language packs?

You’ll see this message if you have any language packs installed on your PC. Language packs need to be removed during the upgrade because they might cause problems with the upgrade process. You’ll be able to install language packs after the upgrade is done.

  • Why did I see a notification that I won’t be able to restore factory settings?

You’ll see this message if the manufacturer set up your PC to run from a compressed Windows image file and included an option to restore factory settings. After the upgrade, you won’t be able to restore factory settings, but other recovery options will be available.

  • Why did I see a notification that I need to activate Windows?

You’ll see this message if your current version of Windows isn’t activated on your PC.

  • What does it mean if a report isn’t available?

Our servers run the report on a specific schedule. Depending on when your report is scheduled, it might take up to two weeks for the first report to appear. When it’s time to start your upgrade to Windows 10, we’ll run another report to make sure there aren’t any problems with your apps, devices, or PC.

  • How often does the report run?

The report runs automatically about once a month. If you installed apps or devices recently, or made changes to your PC, the report might not reflect these changes.

  • What does it mean if my PC can’t run Windows 10?

If your PC doesn’t meet the system requirements or includes incompatible hardware, it means you won’t be able to upgrade your PC to Windows 10.

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